Return/Refund and Exchange Policy


INSTRUCTIONS: 

Please send your return/refund and exchange requests within five (5) days of receiving your order to our email hello@coralsandpebbles.com with the format below

Subject: Return/Refund or Exchange - Your Order Number - Reason (e.g., Damaged Item, Incorrect Order, etc).

Body: Explain the reason behind your return/refund request. Please attach photos or preferably an unboxing video UPON receiving your order as proof and a screenshot of your order confirmation.

All requests are subject to review by our team. We require a minimum of seven (7) business days to process your request.  

To ensure the approval of your request, please take note of the following:

  1. Although not required, an unboxing video upon receiving the order is preferred. An unboxing video will serve as solid proof of the state of your order upon arrival.
  2. The item must be in its original state (with the tags, wrapping, etc.) and its original packaging.
  3. Please include the order receipt/proof of purchase.
  4. The item was ordered directly from our website coralsandpebbles.com. We will not accept returns and exchanges from items purchased from unauthorized resellers.

DAMAGED ITEMS

Our team keeps records of our order packing process to ensure that your orders are in good and secure condition. But in case of damaged items, please file your return/refund request within five (5) days of receiving your order by following the instructions at the top. Our customer support team will evaluate your return/refund request.

If the item was proven to be damaged during shipping, our team will contact the courier to discuss the problem and the processing time will vary depending on the courier’s response time.

INCORRECT ORDERS

If you have received the wrong item, please file your return/refund request within five (5) days of receiving your order by following the instructions at the top. Our customer support team will evaluate your return/refund request.

EMPTY/STOLEN PACKAGES

Our team keeps records of our order packing process to ensure that we have packed your order correctly and securely. In case your item was stolen during shipping, please file your return/refund request within five (5) days of receiving your order by following the instructions at the top. Our customer support team will evaluate your return/refund request.

EXCHANGES

For exchanges, the customer will cover the shipping and other possible costs for the entire exchanging process. Please send your exchange request within five (5) days of receiving your order by following the instructions at the top.

Exchanges are subjected to review by our team. We will not accept exchanges for the following reasons:

  1. Item is not in its original state and packaging.
  2. Item has been damaged by the customer.
  3. Item is not from our store or was ordered from an unauthorized reseller.
  4. The customer did not follow the instructions provided by our team.

PERSONALIZED/CUSTOMIZED ORDERS

Please understand that the only grounds for the return/refund of personalized/customized products are damaged and empty packages. Incorrect sizes are not covered by our policy since these items are tailor-fitted according to the information provided by our customer.